Refund policy
Last updated: September 23, 2026
This policy explains how to request a return or report an order problem. Your mandatory consumer rights remain unaffected.
14-Day Return Window
Contact us within 14 days after delivery to request a return of an eligible item. Include your order number, the item you want to return and the reason. Please arrange the return with us before sending a parcel.
Return Eligibility
For a change-of-mind return, semi-cured gel nail strips, nail tools and nail care products must be unopened, unused and in their original packaging. We cannot accept partially used sets, items damaged after delivery, or final-sale items for a voluntary change-of-mind return. These conditions do not remove legal rights relating to defective, damaged or incorrectly supplied products.
Who Pays Return Shipping?
- Change of mind or a personal preference: the customer pays the return shipping cost. Original shipping charges are not refundable for voluntary change-of-mind returns, except where required by applicable law.
- Damaged, defective or incorrect items: Wessiny covers the necessary return shipping cost when a return is required. Contact us first so we can arrange a prepaid method or agree reimbursement; do not purchase an expensive return service before receiving instructions.
We do not charge a restocking fee.
How to Return an Item
- Email support@wessiny.com with your order number and the item details. For a damaged, defective or incorrect item, include a brief description and photos of the item and packaging where helpful.
- We will review your request and provide the return instructions, any return reference, and the designated return warehouse address.
- Pack the approved item securely, include your order or return reference, and keep the shipping receipt and tracking number.
- After the returned item is received and checked, we will notify you of the refund decision.
Do not send returns to the address printed on the parcel label or to our business correspondence address without instructions. Those addresses may not be able to receive returns. Contact customer support to obtain the correct return address first.
Damaged, Defective or Incorrect Items
Contact us as soon as you notice a problem, ideally within 7 days of delivery, so we can investigate promptly. This request does not shorten any statutory claim period. Depending on the circumstances and your legal rights, we will arrange an appropriate replacement, refund or other agreed resolution. If a return is required for our error or a defective item, we cover the necessary return shipping as explained above.
Refund Method and Timing
Approved refunds are issued to the original payment method. After a refund has been issued, allow 5–10 business days for your bank or payment provider to post it. If it has not appeared after that time, contact us. Any mandatory local refund time limits take precedence.
Exchanges and Cancellations
For an exchange or cancellation request, contact us before sending an item or placing a replacement order. Availability and order-processing status determine which options we can offer; cancellation cannot be guaranteed after dispatch.
Contact and Consumer Rights
Wessiny is operated by Shenzhen Kuduo Network Technology Co., Ltd. (深圳市酷朵网络科技有限公司), a company registered in China.
Business correspondence address: 1175 Nan Shan Da Dao, Shenzhen, Guangdong 518054, China. Email: support@wessiny.com. We usually respond within 1–3 business days. This is not an automatic return address; contact us before sending any return.
This policy does not exclude rights or guarantees that cannot legally be excluded, including applicable cancellation rights and remedies for faulty goods in your country.